Co-Managed Services

Consultancy as a Service

Elevate your IT strategy with Kick's bespoke consultancy and support services. Tailored to your unique business requirements, we ensure you're equipped with the optimal products and solutions for sustained success.

We offer:

• Technology Expertise: Comprehensive IT solutions with top vendors like Citrix, Microsoft, and VMware.
• Strategic IT Consultancy: Flexible, customised plans for both short- and long-term needs.
• Integrated Solutions: Unified strategies to optimise performance and security.

Key Features:

• Priority Access: Fast scheduling with expert consultants.
• Flexible Time: Support available in 1-hour remote or half-day onsite increments.
• Versatile Use: Time for maintenance, strategic projects, or urgent tasks.
• Support Escalation: Quick resolution pathways for critical issues.
• Project Management: Dedicated management for larger projects, ensuring success.

Our PQIS methodology (Professional Quality Implementation Services) ensures efficient project delivery across six phases, focusing on planning, communication, and timely implementation. We offer seamless transitions from other IT providers with tailored solutions for sustained success.

Managed Firewall

Kick's Managed Firewall service uses advanced Fortinet technology to deliver robust perimeter security. The fully managed service ensures the firewall is always updated and provides continuous 24/7 protection, defending against malicious attacks and offering advanced security at the application level.

Key Features and Benefits:

• Comprehensive Application Visibility: Identifies and categorises all applications across all ports with full Layer 7 inspection.
• Protection for Encrypted Traffic: Detects and blocks threats hidden in encrypted communications.
• Cloud-Delivered Threat Detection: Uses real-time security services to identify and prevent sophisticated threats.
• Centralised Management: Simplifies security oversight with unified visibility and control.

Subscription Management Services:

• Threat Prevention: An enhanced intrusion prevention system that protects all traffic efficiently.
• Advanced URL Filtering: Real-time web protection with high-performance phishing prevention.
• DNS Security: Uses machine learning to identify and mitigate DNS-based threats.

Kick's Responsibilities:

• Creating traffic control rules and URL filtering policies.
• Setting up secure web browsing policies for user groups.
• Blocking executable and malicious file types at the perimeter.
• Performing regular health checks and managing warranty issues.
• Updating firmware, software, and firewall rules as needed, and overseeing subscription management.

Managed DMARC/DKIM

With the increasing sophistication of cyber threats, safeguarding your email communications is critical. The Managed DMARC/DKIM Service provides comprehensive email security, authenticating emails, and preventing domain hijacking for spoofing or phishing.

Key Features and Benefits:

• Full Service: Covers everything from initial discovery to certification, not just achieving the end goal.
• Custom Assessments: Pinpoints vulnerabilities to enable focused improvements.
• Remediation Guidance: Offers actionable plans to close security gaps.
• Submission Support: Eases the certification process.
  Enhanced Security: Delivers a robust defence beyond basic certification.

Service Offerings:

• Initial Setup: Complete domain verification and DMARC/DKIM configuration.
• Continuous Monitoring: Ongoing surveillance and management of email security.
• Insightful Reporting: Regular reports for informed security decisions.
• Expert Technical Support: Access to specialists for optimized email security settings.

Azure consultancy as a Service

A specialised team has been formed to help clients fully leverage the Microsoft Azure platform, focusing on exceptional management, governance, and security support. The Azure Consultancy as a Service (CaaS) offers scheduled, proactive consultancy throughout the year, rather than traditional ad-hoc support, to address your organisations unique needs.

Service Offerings:

• Health Checks: Routine reviews of the Azure environment for performance and efficiency.
• Security Management: Regular assessments and improvements to maintain security.
• Disaster Recovery: Backup testing and full disaster recovery planning.
• Compliance: Detailed reporting to meet audit and regulatory standards.

Key Features:

• Tailored Solutions: Customised services for specific business needs, from maintenance to strategic projects.
• Expert Guidance: A team with deep Azure knowledge provides innovative strategies and solutions.
• Collaborative Approach: Acting as a trusted advisor rather than just a service provider.
• Ongoing Support: Continuous, proactive engagement ensures efficiency, security, and alignment with business goals.

The service is designed to empower clients, whether they are new to Azure or looking to enhance their setup, ensuring cost savings, increased flexibility, and improved efficiency. The aim is to navigate cloud complexities while driving business success through a strategic partnership.

KickSecure

KickSecure, our managed cyber division, focuses solely on ensuring that our clients receive managed security, monitoring and protection, with the assurance that your IT environment is in safe hands.

KickSecure Standard

• Security baseline monitoring and reporting.
• Compares your systems to industry baselines and best practices.
• Tiered offerings to adapt to your requirements.

KickSecure Premium

• Builds on KickSecure Standard and adds remediation and auditing of key configuration settings and logs.
• Includes vulnerability scanning of external network, plus all servers and workstations.
• Monitoring of email configuration to improve the reputation of your mail services and reduce classification as spam.

KickSecure SOC (Security Operations Centre)

• Monitoring your IT systems round the clock.
• Visibility of combined threats to see the big picture.
• Stop and isolate attacks before they affect your business.

Managed Patching and RMM Service

Kick's Managed Patching and RMM service, powered by N-able N-central, streamlines IT operations with automated patching, remote monitoring, and enhanced security.

Key Features and Benefits:

• Automated Patch Management: Keeps systems secure and reduces downtime by automating software updates.
• Comprehensive RMM: Proactively monitors and manages IT infrastructure remotely for optimal performance.
• Customisable Reporting: Provides tailored insights into system health, performance, and security.
• One-Click Remote Access: Enables fast access to desktops, laptops, and servers.
• Enhanced Security: Regular updates mitigate risks and safeguard data.

Service Offerings:

• Setup & Configuration: Personalised installation of N-able N-central to suit business requirements.
• Monitoring and Management: Continuous monitoring with automated alerts and issue resolution.
• Patch Deployment: Seamless patching to ensure system compatibility and minimise disruptions.
• Third-Party Application Patching: Updates over 100 third-party apps, including major browsers.

This comprehensive solution enhances IT efficiency, keeps systems secure, and ensures up-to-date operations for businesses.

Backup as a Service 

Microsoft does not provide backup solutions for data within Microsoft 365 (M365), leaving businesses vulnerable to risks like accidental deletions, human errors, malicious actions, or tenant lockouts. To mitigate these risks, a robust backup solution is essential.

Why Choose Kick M365 Backup Service?

• Comprehensive Backup: Covers OneDrive, Exchange, SharePoint, and Teams to protect against data loss.
• Granular Recovery: Enables precise restoration of files, emails, or accounts, preserving folder structures and permissions.
• Unlimited Storage & Retention: Offers unlimited data storage and the option for indefinite retention.
• Centralised Management: Provides a single, user-friendly interface to manage all backup data.
• Seamless Recovery: Ensures quick recovery with minimal downtime.
• Secure Private Cloud Storage: Keeps backups secure, eliminating the need for local storage.

Supported Services:

• OneDrive: All individual documents with versioning support
• Exchange: Emails, shared mailboxes, group emails, contacts, and calendars
• Not for Profit: Business Basic Donation, Business Standard
• SharePoint: Documents, templates, assets, pages, and collections
• Teams: Public and private channel content, including messages, files, and meetings

Kick M365 Backup Service ensures your business-critical data is always recoverable, secure, and easily manageable, safeguarding against potential disruptions.