Privacy policy

Who are we?

Kick ICT Group Ltd (‘we’ or ‘us’ or ‘our’) is committed to ensuring your privacy is protected. This Privacy Policy explains how we use the personal data we collect about you, as discussed below.

For the purposes of the General Data Protection Regulation 2016/679, the Data Controller is Kick ICT Group (SC503166) having its registered address at Solais House, 19 Phoenix Crescent, Strathclyde Business Park, Bellshill, ML4 3NJ. Our site may link to other websites and we are not responsible for their data policies, procedures or their content.

It is important that you read this privacy policy together with any other privacy notice we may provide you. This privacy policy supplements the other notices and is not intended to override them.

We have a designated Data Protection Officer who can be contacted at our registered office or by emailing dataprotectionenquiries@kickict.co.uk.

We may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy is effective from 7 August 2023.

What personal data do we need?

We may collect and process the following categories of personal data about you:

• first name and last name;
• job title, and specialism;
• the company or organisation you are employed by
• contact details such as your company email address and telephone number
• your IP address.

How we get the personal information and why we have it

Most of the personal information we process is provided to us directly by you for one of the following reasons:

• To process a support request - We may use your personal data to respond to a support request in order to carry out the performance of a contract.
• To process an enquiry - We may use your personal data to respond to any enquiry you may have about our products or services.
• To register you for an event - We may use your personal data to contact you regarding an event you have registered for.
• To improve our website - We may use your personal data to make improvements to our website based on your usage and technical data.
• We may occasionally send you marketing information where we have assessed that it may be beneficial to you and in our legitimate interests. Such information will be non-intrusive, and you have the right to opt-out at any time.

Under the UK General Data Protection Regulation (UK GDPR), the lawful basis we rely on for processing this information are:

(a) Your consent - You are able to remove your consent at any time. You can do this by contacting dataprotectionenquiries@kickict.co.uk

(b) We have a contractual obligation.

(c) We have a legitimate interest.

How we store your personal information

Your information is securely stored.

We will keep your data for as long as we need it in order to provide you with our services or have a continuing legitimate interest or legal obligation that requires us to retain it.

We will then dispose your information by deleting or anonymising it.

Information concerning requests for service and support, and including details concerning the user(s) and their service and support requirements, and including recordings of telephone calls made in relation to such requests.

Your data protection rights

Under data protection law, you have rights including:

• Your right of access - You have the right to ask us for copies of your personal information.
• Your right to rectification - You have the right to ask us to rectify personal information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.
• Your right to erasure - You have the right to ask us to erase your personal information in certain circumstances.
• Your right to restriction of processing - You have the right to ask us to restrict the processing of your personal information in certain circumstances.
• Your right to object to processing - You have the right to object to the processing of your personal information in certain circumstances.
• Your right to data portability - You have the right to ask that we transfer the personal information you gave us to another organisation, or to you, in certain circumstances.
• You are not required to pay any charge for exercising your rights. If you make a request, we have one month to respond to you.

Please contact us at dataprotectionenquiries@kickict.co.uk if you wish to make a request.

Contacting us

If you would like to contact our Data Protection Officer, you may do so using the following details:

Email: dataprotectionenquiries@kickict.co.uk

If you’re not satisfied with our response to any complaint or believe our processing of your personal data does not comply with data protection law, you can make a complaint to the Information Commissioner’s Office (ICO) using the following details:

Address: Information Commissioner’s Office, Wycliffe House, Water Lane, Wilmslow, Cheshire SK9 5AF

Telephone number: 0303 123 1113

Website: www.ico.org.uk